I just got off the phone with Symantec customer support. I had to wait on hold for about 30 minutes to talk to someone, but it was an 800 number, and I just put it on speakerphone, so whatever. It was like having a really crappy radio station tuned in at my desk. I’ve always wondered where on-hold music comes from. Now I know.
The girl I talked to there actually sounded like a real person, which was refreshing. She said a lot of stuff like, “Oh, you know what I just learned today? Sometimes our software doesn’t work well with Netscape. So you have to use Internet Explorer.” It was very casual, and very weird. At the end of the call, I think I actually said, “Well, I should get back to work. I’ll talk to you later.”
Anyway, the reason I’m writing this is because of the Irony of the Day. I told her that Symantec needs to develop something like RNAV2003, which they already offer to remove Norton Antivirus 2003 and previous versions. They don’t have anything like that for Norton Antivirus 2004, which caused me endless frustration. She said, “Oh yeah! I totally agree. I had a friend come from central Oregon to help me remove a Norton product from my own computer!” I so wanted to ask her why she didn’t call Symantec customer support, but since she was so nice I just shut up and said thank you. 🙂
one of the customer support thingies I called recently had a menu for you to pick what kind of music you want to listen to. It had like pop, jazz, rock and stuff like that which was entertaining.
and the support girl story is weird. I thought they should be trained to be polite and to the point not to waste people’s time. Then again, after half an hour on hold…
I wish i knew what RNAV is, i would say something smartass then. Except i wouldn’t know it’s smart ass since i would know what i’m talking about. :O_o:
hehe RNAV is “remove norton antivirus” which they produced because they know norton antivirus is a nightmare to remove once it’s in your computer. it’s worse than a virus. 😛
i had to call sympatico supprt for my mum once, and the guy and I started talking about simpsons while we waited for the computer to reboot 😀 (he heard it playing in the background)
most of the time i really don’t enjoying calling customer support…especially like that have stupid-o policies like sympatico’s refusal to even acknowledge whateverthosethignsarecalled that let us have a network in the house… ALL HE HAD TO DO WAS TELL ME TO TURN THAT THING ON! but no…spent an hour having me do useless things with my computer that got me no were. harumph.